Rugs That Stink.

When rugs come in our shop that are gosh-awful smelly, the usual suspects are: PETS, FLOODS, or BAD LATEX.

Rugs shouldn't smell like farm animals.

Rugs shouldn't smell like farm animals.

#1) PET PUDDLES

With pet urine, this hits a wool rug, penetrates those face fibers, and gets absorbed deep into the innermost cotton warp and weft foundation threads. Ever run for hours and take off those sweaty cotton socks?  Then you know how much moisture cotton can hold.  A LOT.

So lots of urine absorbed into the middle of your rug, it’s not good news.

Specifically, besides the odor, pet urine can create dye migration or loss that is permanent, as well as yellowing that often is permanent damage as well. (Rug owners are shocked when I explain their $10,000 rug is no longer worth that because of some puppy puddles. They would never pay full price for a bridal gown with a urine stain on it… yet they seem unaware of the devaluation from urine stains on their rugs.) It also, if left unaddressed for months, can lead to dry rot and a nice big hole where the problem is.

Surface cleaning a rug in the home with a portable or truck mount is only cleaning the surface and not the MIDDLE where the problem is. (By the way, cleaning rugs in the home, especially wool rugs, is a huge NO-NO. We will get into that in detail in a future post, right now we are talking odors only.) :-)

Rugs with odors, especially pet odors, need to be WASHED.

Urine contaminated rugs need to be soaked and washed.

Urine contaminated rugs need to be soaked and washed.

Repeat rinsing and squeegeeing to remove the urine.

Repeat rinsing and squeegeeing to remove the urine.

If you do not use thorough rug washing methods, you will not remove the source of the odor. You will lessen it. Maybe some will use a fragrance to try to cover it up (ever get a whiff of a sweaty man using cologne to hide it? yeah… it’s not much better having a “floral” pet urine smell in your rug…). These are not solutions to the problem.

Moral of the story is – pet problem, wash the rug.  And use a professional for it, otherwise the rug could have more damage done than the puppy did to it.

If you have a pet accident – some tips on what to do right now.

#2) FLOODS

Rugs that get improperly wet can get a musty, moldy odor as mildew sets in. We see this mostly with rugs not prepared properly for storage, and the unit gets damp, or has a flood.  Or, an unskilled cleaner does not verify the rug is 100% dry (by using a moisture probe) and rolls up a rug that feels dry, but isn’t.

Neighboring planters that leak are also a BIG creator of water damage to rugs, because again that innermost foundation is made up of absorbent cotton, and it sucks up that water you spill over sometimes, and it leads to mildew, dye bleeding, and over time dry rot.  I’ve seen a rug literally have a big hole crumble apart from long term water exposure. In fact, here’s one:

Rug got wet in a storage unit, and fell apart.

Rug got wet in a storage unit, and fell apart.

Rugs improperly exposed to water need to be properly washed to remove the contaminants from those foundation fibers and the face fibers. If you step in a puddle, you don’t wring the sock, wipe it off, dry it, and it’s clean enough to wear again. (At least I hope you don’t do that!) You wash it.

Same with rugs. You need to soak the rug in the proper sanitizing solution, and then thoroughly clean it. This needs to be handled by professional rug cleaners who are experienced at handling flood-affected contents, and bringing them back to pre-loss condition.

#3) BAD LATEX:

With some tufted rugs (these are the rugs that you do NOT see the same design on the back as the front because instead you see a material backing) – there can be some odor issues.

Due to a lack of consistent quality control, some latex used to hold these cheaply made rugs together can end up souring, and not be properly cured. This gives off a VERY bad smell that is best described as a combination of sweaty old socks, rubber, and livestock.

Nice, huh?  Here’s one of these culprits, a tufted rug from India:

Smelly tufted rug from India. RUN!!!

Smelly tufted rug from India. RUN!!!

When you are looking at a new tufted rug, and it smells bad when you put your nose to it, then just RUN! It is a “Rug To Run From.”

When you try to clean it to make it smell better, it will get WORSE. The water activates the odor-causing elements more.

I would say about 10-15% of the tufted rugs we see from India have this problem. And I always tell my clients to take the rugs IMMEDIATELY back to the store they bought it and demand a replacement (that doesn’t smell) or their money back. This is a manufacturing flaw.

I have read some comments from retailers that say the odor is nothing to worry about. It’s not “dangerous.”

Do you think someone might say this in order to keep people from getting refunds?

Yeah, I think so too.

Here’s what I know… when something smells really bad, my natural instinct is to move away quickly and make a really ugly face.

kinda like this....

kinda like this....

Your body does that to PROTECT you. If my nose tells me to “get away” – then I know it is harming me.

What is really scary is that many of the tufted rugs I see on the market today are made for kids. They have goofy designs on them, and some are cute… but the ones with the odors, I certainly would not want any kids around those.

Cleaning does NOT improve this odor. So watch out.

There you have it – 3 typical smelly rug sources, and a little insight on what can and can’t be done with them.

I think I’ll go out now and get some fresh air…

- Lisa

Hitting the Road: Tampa, Atlanta, Denver, Seattle, Las Vegas and Phoenix

I’m getting ready to hit the road as part of the “Rugs and Restoration Road Show” presented by Piranha Marketing.

This is an event that is a weaving of technical training and marketing training. You see, marketing is telling a story in a way that engages, educates, and builds TRUST in a client-company relationship.

With the restoration business, trust is a critical issue. Your pipe breaks in the middle of the night – who in the world do you trust to call?  Who will do the work right, and will treat your home as if it is their own?

I know those fears. Not only has my town been subject to two city-wide fires in the past 6 years, but we’ve all experienced a flood in our lifetimes. You are frantic, and are worried about what to do, and what will get ruined by the experience.

With floods especially, when there are investment rugs in the home – you worry what to do, or NOT do to them.

Your antique rug is flooded - what do you do?

Your antique rug is flooded - what do you do?

We, like any rug cleaning operation, get calls from our clients worried about their rugs when a flood or other damage hits. This gives us the opportunity to give sound immediate care advice, recommend a restoration company (if they do not already have one), and facilitate bringing the textiles in to remove all of the contaminants before they go back into the home.

What I am going to present at these events to the professional cleaners and restorers who attend are strategies for the proper handling of textiles from a disaster (to minimize the damage), and do’s and don’ts in the cleaning to provide the best clean possible.

I am also going to share some of the strategies I use to not only generate more insurance contents-cleaning work, but also how to document the process to not only build trust with the clients, but to make it a more enjoyable experience for the adjuster also (they work really long hours, and it helps if we can make their work a bit easier so everyone is happy).

David Brinkley will be presenting with Piranha’s Restoration Coaches a range of restoration topics on generating residential and commercial work, and how to use the right equipment and training to make securing that work even easier.

Joe Polish will be a special guest presenter in both Tampa and Atlanta, sharing the marketing systems working the best right now for his members across the US.

It is going to be a fun, hands-on, valuable day of training. I have not taught “rugs” on the road for a few years now, so I’m excited to go out and meet many of the cleaners I’ve helped by email and by phone over the years. Plus the event sponsors are covering speaking costs, so the event fee is super low at $97 – you even get lunch.  Just what you’ll learn from me will pay you back that several times over.  And in Las Vegas, with our additional sponsors, you can come to that one FREE if you are one of the first 75 to sign up.

I love to teach. I love rugs. And I love helping put things back together after a disaster. They are emotional experiences, and so when you can help make one piece of the process a real pleasure for everyone involved, you really feel like you are making a difference.

I hope you come meet me in one of the Road Show cities. I’m looking forward to it!  If you want to register, just visit www.RugsAndRestoration.com.

- Lisa

Dirty, Rotten Rugs…

Many woven rugs have a COTTON foundation (warps and wefts). I mentioned in the prior blog post that if you have old urine stains saturating a rug over time (or any spill for that matter) – you can risk mildew growth in those foundation fibers, and then DRY ROT.

One warning sign  could be simply mildew growing along an edge of a rug – like this:

A lot of mildew damage comes from a nearby planter that leaks.

A lot of mildew damage comes from a nearby planter that leaks.

Sometimes a thorough cleaning can clear up the beginning stages of mildew.  If you give the rug a thorough bath using a sanitizing solution (approved for wool), completely dry the textile (use a moisture sensor to VERIFY the innermost threads are dry), and put it back in a place with the source of the original moisture REMOVED – all will be well.  Happy, shiny rugs!

Most damage we see of this type comes from planters kept nearby rugs.  Even the most careful garderner can over splash a plant, or have moisture or condensation come from the sides or bottom of the planter - and the inside of many of these rugs are cotton threads that are absorbent.  It’s just not a good idea to have plants on top of rugs, or a water cooler, or the dog’s water dish, or putting the rug in a bathroom.

When a moisture problem is severe – and long term – dry rot will set in.  The cotton will essentially start to dissolve.  If you can imagine a skeleton suddenly losing its strength, then you can imagine what happens when tiny wool knots are twisted around cotton threads that no longer have strength or stability – you pull at it, and it literally crumbles in your hands.  Like this:

Rug murder from mildew. Nothing you can do about it.

Rug murder from mildew. Nothing you can do about it.

Usually damage this bad comes from a home being unoccupied with a flooding issue, or a rug that was not elevated when it was placed in a storage unit that had flooded without anyone aware of the problem. (Which happens quite a bit – so it’s a great tip to always elevate your items in storage a few inches to be ”safe” or check the unit regularly.)

You cannot reverse and undo dry rot – all you can do is cut it off.  Some cleaners may attempt to latex a support along the back of the rug, perhaps if the damage is like this piece below which has rotten JUTE weft threads that are crumbling over time from just being old and not because of a water damage incident (you see this happen with old American hooked rugs and some older Portuguese hooked needlepoint rugs as well that have used jute as a foundation thread):

Nothing holding it together.

Nothing holding it together.

With a latex support, you are trying to hold together something with nothing to “hold” on to.  The support of warps and wefts is gone… so all you are doing is delaying the rug’s inevitable death.

But the point – brought up by the prior post of looking closely at OLD pet stains, is, a cleaner must pre-inspect the BACK SIDE of a rug to look for any clues about dry rot.  It may look fine from the front side, but can you imagine putting a rug like any of these into a bath, or running a vacuum over the top of it, and have it fall completely apart on you?

When you point out damage before your wash – it is education.

When you point out damage after your wash – it is an excuse.

I know I sound like a broken record on this one, but I’ve seen enough cleaners get trapped in situations they could have avoided with a little extra time in REALLY inspecting a rug closely before beginning a their job of professionally cleaning it.

- Lisa